Privacy Policy
Last updated: June 12, 2026 — DRAFT TO BE VALIDATED BY MANAGEMENT BEFORE PUBLIC RELEASE.
Who we are
Beau-frère à louer (Connect-Forces inc.), 3235 av. de la Gare, Mascouche (Québec) J7K 3C1. We provide home maintenance and renovation services in Québec.
Privacy Officer: company management. For any questions or requests regarding your personal information: info@beau-frerealouer.com or (514) 666-2328.
Information we collect
- Contact details and requests: your name, phone number, email, address or postal code, and the description of the work you submit through our forms, by phone, by chat or by messaging.
- Conversations: our phone lines and chat use virtual assistants (artificial intelligence). Conversations may be transcribed and stored in our management system in order to process your request and ensure follow-up.
- Billing data: information required to invoice for work performed. We do not retain your credit card numbers — card payments are processed by a payment provider.
- Browsing data: cookies and technical data described in our cookie policy.
Why we collect it
- To respond to your requests, prepare quotes and schedule work;
- To verify coverage in your area and assign you the right technician;
- To invoice for services rendered and provide after-sales service;
- To improve our services;
- To send you commercial communications, only with your consent (which you may withdraw at any time).
Who we share it with
We never sell your personal information. We share it only with the technology providers necessary for our operations (system hosting, customer relationship management, processing of conversations by our virtual assistants, payment processing), who are required to protect it, as well as with the technicians in our network to the extent necessary to carry out your work. Some providers may be located outside Québec; we ensure that they offer adequate protection.
Retention and security
We retain your information for as long as necessary for the purposes described above and to meet our legal obligations (in particular tax-related ones), after which we destroy it securely. Access is limited to team members who need it.
Your rights
In accordance with Act 25 (Law 25), you may request access to your information, its correction, the cessation of its disclosure, or withdraw your consent to commercial communications. Write to us at info@beau-frerealouer.com. If you are unsatisfied with the handling of your request, you may contact the Commission d'accès à l'information du Québec.
Appendix — Privacy Policy for WhatsApp Business
Privacy Policy for WhatsApp Business
Introduction
At Connect-Forces / Beau-frère à louer, we are committed to protecting the privacy and security of our clients' personal information. This privacy policy explains how we use, share and protect the personal information we collect via WhatsApp Business.
Information Collection
When you communicate with us via WhatsApp Business, we may collect the following information:
- Your first and last name.
- Your phone number.
- The details of your requests or orders.
- Any other information you choose to share with us.
Use of Information
The information we collect via WhatsApp Business is used to:
- Respond to your requests and provide customer service.
- Process your orders or service requests.
- Improve our products and services.
- Inform you about our offers, promotions or news (with your consent).
Sharing of Information
We do not share your personal information with third parties, except in the following cases:
- To comply with a legal or regulatory requirement.
- To protect the rights or safety of our company, our clients or other individuals.
Data Security
We take appropriate security measures to protect against unauthorized access or unauthorized modification, disclosure or destruction of data.
Your Rights
You have the right to request access to, correction of, or deletion of your personal data that we hold. To exercise these rights, please contact us using the contact information provided.
Changes to the Privacy Policy
We may update this privacy policy from time to time. We will notify you of any significant changes.
Contact Us
If you have any questions or concerns about this privacy policy or the way we handle your personal data, please contact us.
Although this website may be linked to other websites, we do not imply, directly or indirectly, any approval, association, sponsorship, endorsement or affiliation with any linked website, unless specifically stated in this document.
Websites that are members of Connect-forces.com:
Beau-frerealouer.club
ZenCasa.app
You should carefully review the legal notices and other terms of use of any website you access through a link from this website. Your link to other off-site pages or other websites is at your own risk.
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